Follow these steps to change the nominations of your policy.

1. Choose the correct Service Request Form and complete all the fields accurately 

2. Provide all required official signatures

3. Provide the necessary identity documents

4. Submit the completed form(s) together with supporting documents via your financial consultant or email to Customer Service Centre together with scanned supporting documents. Alternatively, you may mail it to us, attention to “Customer Service & Operation Department”. 

When you, the policyowner, make a revocable nomination, you will continue to retain full rights and ownership over the policy. This means that you can change or revoke a nomination at any time without the consent of the beneficiary or beneficiaries. All rights over the policy will be subjected to the terms and condition of the nomination created.

To nominate immediate family members who have insurable interest like spouse, parents, children, grandparents, the following documents are required.

• A completed and signed Change of Nomination/Beneficiary Form

• A copy of NRC Card/ Passport as ID proof (mandatory)

• A copy of Birth Certificate (Optional)

• A copy of Household statement (Optional)

If the designated beneficiary is younger than 18 years old, the policyholder/ proposer is required to nominate the guardian like Life Assured’s parents, grandparents, or immediate family member as an appointee or trustee on the request form. 

To nominate other relatives or entities other than immediate family members, the case would need to be reviewed.

• A completed and signed Change of Nomination/ Beneficiary Form

• A copy of Household statement (Optional)

• A written declaration explaining the reason for nominating the stated beneficiary(ies) who does not have any insurable interest.

Contact us to request a coppy of the Change of Nomination/ Beneficiary Form.

Follow these steps to change the specimen signature of your policy.

1. Choose the correct Service Request Form and complete all the fields accurately 

2. Provide all required official signatures

3. Provide the necessary identity documents

4. Submit the completed form(s) together with supporting documents via your financial consultant or email to Customer Service Centre together with scanned supporting documents. Alternatively, you may mail it to us, attention to “Customer Service & Operation Department”. 

If you want to change Specimen Signature, the following documents are required:

• A completed and signed Specimen Signature Registration Request Form

• Both old and new signatures need to be attested.

Contact us to request a coppy of the Specimen Signature Registration Request Form.

If you want to assign the policy to any institution or individual for the consideration, require the following documents:

• A duly completed and signed <Assignment form>

• A copy of NRC Card/ Passport as ID proof

• Notice of assignment and deed of assignment

If you want to do Conditional Assignment 

• A duly completed and <Assignment form>

• A copy of NRC Card/ passport as ID proof (mandatory)

• A copy of Household statement (Optional)

• A written declaration explaining the reason of nominating the stated beneficiary(ies) who is not having any insurable interest.

For details, please Contact Us.

You may request policy details via the following options:

• Through your Financial Consultant

• Contact our Customer Service Hotline

• Send us through Customer Service e-mail

• Alternatively, you may visit our Customer Service Centre

 For details, please Contact Us.

Policy holder/ proposer can request to surrender their policies at any moment before the stated maturity dates through Financial Consultant or our Customer Service Center. Once a policy has been surrendered, the policy is terminated, and thus no further insurance coverage is provided.

For details, please  Contact Us

1. Ensure all fields are completed and your signature is executed in the same manner as in the Proposal Form or your latest Signature Declaration Form.

2. Attach relevant supporting documents (if any), e.g. proof of identity. You may contact your financial consultant on the relevant supporting documents needed for your application.

3. You may check the status of your submitted service request via the following options:

• Through your financial consultant 

• Contact our Customer Service Hotline 

• Send us through Customer Service email

You can submit the service request form together with supporting documents through your Financial Consultant or email to Customer Service Centre together with scanned supporting documents. Alternatively, you may mail it to us, attention to “Customer Service & Operation Department”.

 Once we receive your service request, we will process it based on the terms & conditions of the policy. When a decision has been made or in the event that we require further clarification of details, we will notify you & your Financial Consultant in writing.

You may check the status of your application via the following options:

• Through your Financial Consultant 

• Contact our Customer Service Hotline

• Send us through Customer Service email

The Policy Anniversary refers to the month when the proposal commences to become a policy. For example, the term of the plan contract starts on 01st January 2020, the plan will expire on 31st December 2020 23:59:59.

Your policy might lapse.  You will not have insurance protection/coverage, and will also not be entitled for any insurance claim during the lapse period.  To help you avoid this from happening, we will be sending you premium reminder notices.  Please ensure you make your payment directly to Prudential in a timely manner, to enjoy uninterrupted coverage.

Yes, you can. You need to state the specific share (%) to be paid to each of the nominees. Unless stated, the policy monies will be divided equally among all nominees.

If you have any enquiries or require clarification on the above, kindly contact your agent, Customer Service Centre.